Amazon Video Verification from Pakistan: How to Prepare

Short answer: After you upload your ID and proof of address, Amazon lets you verify your identity either with a photo of your face and your ID, or with a video call with an Amazon associate. For the call, have your original government-issued ID and the same proof-of-address document you uploaded, use a device with a working front camera, and make sure every detail matches what you entered at registration.

For the documents themselves, see our full Amazon seller verification documents checklist. This guide covers the call.

What Amazon asks for

Amazon's registration guide lists what you need before you create a seller account:

a government-issued ID;
proof of residential address from the last 180 days, like a bank or credit card statement;
an internationally chargeable credit card;
a bank account in your name or your business's name;
a business license or registration (for business accounts);
tax information and a phone number.

For identity verification, you upload your ID and proof of address, then choose one option: take a photo of your face and your ID, or join or schedule a video call with an Amazon associate. For the call, Amazon says you "should bring your government-issued ID and proof of residential address." Amazon usually completes verification within three business days.

Before the call: a checklist

Documents

The original ID you uploaded, not a photocopy. For most Pakistani sellers this is a passport or CNIC; use the one you registered with.
The original proof-of-address document you uploaded, such as the same bank or credit card statement.
If you registered a business, its registration document.

Matching details. Most delays come from small mismatches. Check that these are identical everywhere:

your name, spelled and ordered exactly as on your ID;
your address, in the same format as on the statement;
your country of residence as selected in Seller Central.

Setup

A phone or laptop with a front camera and a microphone.
A stable internet connection. If your home connection is unreliable, use a backup mobile data connection.
A quiet room with good light on your face and documents.
Your Seller Central login open and working before the call starts.

During the call

The associate will ask you to show your face and to hold up your documents, often both sides, so that they can compare them with what you uploaded. Keep these practical points in mind:

Hold documents steady and close enough that the text is readable on camera.
Answer questions yourself. The person verifying must be the person named on the account and the ID.
Do not read from notes about your details. You should know your own address and business information.
If the connection drops, rejoin from Seller Central or reschedule. Do not open a second account.

After the call

Amazon reviews the case and may ask for more information. If it does, the request appears in Seller Central. Answer it there; Amazon accepts verification documents only through the Identity Verification page, not by email.

If verification is not completed, the account stays restricted, so treat any follow-up request as urgent.

Things that cause problems

Someone else on the call. Only the account holder should verify. An agency or a family member cannot verify for you.
A VPN or remote-access tool. Connect normally, from where you actually live.
Different documents. Bring exactly what you uploaded, not a newer statement with different details.
Expired ID. Renew it before you register.

How ECOMHUTSY helps

ECOMHUTSY has helped sellers in Pakistan and 50+ other countries set up and run marketplace accounts since 2016. Our seller account setup service prepares your documents, checks every detail for consistency and walks you through verification. You complete the call yourself, because Amazon requires the account holder to verify in person. Pricing is quoted after a short consultation. Talk to our team.

Sources

Amazon, How to register as an Amazon seller (documents and identity verification options), checked October 11, 2026.

Amazon's verification steps change and can differ by marketplace. Follow the instructions shown in your own Seller Central account.