Short answer: Download the free checklist below as a printable PDF or an Excel sheet. It walks an FBM team through one shift: account health first, then orders, labels, carrier scans and tracking, buyer messages, receiving and stock, and a written handover. Amazon's published account-health targets are printed at the top.
What it looks like
Amazon account-health targets: Order defect rate below 1% · Late shipment rate below 4% · Pre-fulfillment cancel rate below 2.5% · Valid tracking rate above 95%
Start of shift
- Open Account Health and check the four targets above
- Read new performance notifications and policy warnings
- Read the previous shift's handover note
Orders
- Review new orders and confirm stock for each one
- Flag shortfalls and place purchase orders or contact suppliers
- Buy shipping labels for every ready order (for example through Amazon Buy Shipping)
- Ship every order within its handling time
Carrier and tracking
- Hand parcels over with a carrier scan, and keep the handover receipt
- Confirm tracking is uploaded for every shipped order
- Check yesterday's shipments for tracking with no carrier scan, and chase them
Customers
- Answer every buyer message (our team rule: within 24 hours)
- Review returns, A-to-z claims and chargebacks, and respond
Stock
- Record goods received against the purchase order and note shortages
- Update inventory counts and check low-stock items
End of shift
- Log every cancellation and its reason
- Write the handover note: done, open, blocked
What is included
- Amazon account-health targets printed at the top
- Six sections from start of shift to handover
- Notes column for every step
- Printable A4 PDF and editable Excel
How to use it
- Print one copy per shift, or open the Excel version and mark each step done.
- Start with Account Health: compare your numbers with the four targets at the top.
- Work through orders, labels, tracking, buyer messages and stock in order.
- Before you leave, log every cancellation and write the handover note for the next shift.
Download
Printable PDF · Excel (.xlsx). Free to use, change and share.
Related
- HutsyBoard
- Amazon FBM Fulfillment Workflow: Order to Ship
- Amazon Account Health Metrics, Explained
- Amazon Valid Tracking Rate: Why It Drops and How to Fix It
Sources
Link to this template
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